FAQs
- Sizes and Widths
- Payments
- Shipping
- Orders, before and after
- Returns and Refunds
- Security
- Australia GST tax
We list in UK and EU sizes depending on the brand.
Children's sizes start with the Junior range (1 to 13.5) then start again at 1 in the Senior range. The UK sizes for kids we display are shown as either Jnr (Junior) or Snr (Senior). Footwear for adults is always in the senior range and does not have (or need) the Snr suffix.
Generally starting at EU 17 (for infants) with a straight run to about 47 in the men's range. Some styles also have half sizes (e.g. denoted 40.5)
Width fittings for kids, where offered, are in the range: D, E, F, G, H, where D is narrowest, F is a standard fit and H is widest. When a width is not specified on a style the fit is generally an 'F', however styles do vary, if you are unsure please contact us for advice.
The women's widths scale is different to the kids. 'D' is standard, 'E' is wider and 'EE' is wider still. The men's widths range from 'F' (narrow), 'G' (standard) to 'H' (wide).
Visa, Mastercard, American Express, PayPal.
Yes, choose this option at the checkout stage and your order will be reserved ready for you to collect.
Royal Mail 24 Tracked is £4.99 and Royal Mail 48 Tracked is £3.99.
UK: Royal Mail 24 (1st class) tracked, Royal Mail 48 (2nd class) tracked.
Yes within the UK this is possible if ordered before 2pm using 24 tracked, but this is not guaranteed. Note however that our last collection of the week is on a Friday at 2pm and there are no deliveries on bank holidays.
Yes, add the address to your address book, or at the checkout stage.
We currently do not ship overseas.
Yes, provided a signature can be collected on delivery.
We use the UK Royal Mail service.
No limit, but be aware that the number free returns may be restricted and that extra security checks may be required for high value orders.
You will receive an order confirmation email from us.
Call or email us to make changes - this is possible provided we haven't already dispatched the item.
We include a Royal Mail tracking code within our 'dispatched' email.
Please follow the instructions on the 'returns' form that was included in your order. If you have any problems contact us. More information is on our website information page 'Returns'
Please email or phone us with your order details and description of the fault, we'll take it from there.
Refunds are made promptly after we receive the goods back, within 3 working days, but usually on the same day.
Absolutely. Account pages and transaction pages on our site are encrypted. Payment pages are hosted by the payment provider chosen using their own secure methods. We do not store any sensitive card data on our site, nor is it available to us, and your account password is encrypted and is not accessible to us.
Your contact details and order history only.
Yes. Our site needs to use these to work correctly. You can, however, delete these after leaving our site, but if you do your shopping basket items will not be saved.
No (for orders under AU$1000). Since we are not registered for Australian GST tax (and at present do not need to register) we do not advance-charge GST on our exports to Australia. Also, since your order is most likely to be under AU$1000 you should not be chaged tax by Australian Customs. Our CN22 declares the value of the order as part of the shipping documentation. But, in the unlikely event that you are charged import tax, it will be your responsibility to pay this and re-claim this back from the Australian Customs authority.
However, if you buy any of our goods through our eBay store, to be shipped to Australia, you will be charged 10% extra to cover the GST. This is due to recent (2018) changes in Australian law. We have no control over the eBay tax surcharge which, we understand, they are bound by law to add.
Ogam Igam
FMCG PP Limited. Company Number 11925431. VAT 320618435 Registered Address 488 Stone Close West Drayton UB7 8JU