FAQs


  • Sizes and Widths
  • Payments
  • Shipping
  • Orders, before and after
  • Returns and Refunds
  • Security
  • Australia GST tax


What shoe sizes are available on this site?

We list in UK and EU sizes depending on the brand.

How do UK sizes work?

Children's sizes start with the Junior range (1 to 13.5) then start again at 1 in the Senior range. The UK sizes for kids we display are shown as either Jnr (Junior) or Snr (Senior). Footwear for adults is always in the senior range and does not have (or need) the Snr suffix.

How do EU sizes work?

Generally starting at EU 17 (for infants) with a straight run to about 47 in the men's range. Some styles also have half sizes (e.g. denoted 40.5)

What are the widths for kids shoes?

Width fittings for kids, where offered, are in the range: D, E, F, G, H, where D is narrowest, F is a standard fit and H is widest. When a width is not specified on a style the fit is generally an 'F', however styles do vary, if you are unsure please contact us for advice.

What are the widths for adults shoes?

The women's widths scale is different to the kids. 'D' is standard, 'E' is wider and 'EE' is wider still. The men's widths range from 'F' (narrow), 'G' (standard) to 'H' (wide).

Which payment methods can I use?

Visa, Mastercard, American Express, PayPal.

Can I pick up in store?

Yes, choose this option at the checkout stage and your order will be reserved ready for you to collect.

What are the shipping costs?

Royal Mail 24 Tracked is £4.99 and Royal Mail 48 Tracked is £3.99. 

What are the shipping methods?

UK: Royal Mail 24 (1st class) tracked, Royal Mail 48 (2nd class) tracked. 

Can I get it next day?

Yes within the UK this is possible if ordered before 2pm using 24 tracked, but this is not guaranteed. Note however that our last collection of the week is on a Friday at 2pm and there are no deliveries on bank holidays.

Can I post to an alternative address?

Yes, add the address to your address book, or at the checkout stage.

Do you ship overseas?

We currently do not ship overseas.


Which carriers do you use?

We use the UK Royal Mail service. 

How many pairs can I order?

No limit, but be aware that the number free returns may be restricted and that extra security checks may be required for high value orders.

How will I know that my order has completed?

You will receive an order confirmation email from us.

Can I cancel or change an order?

Call or email us to make changes - this is possible provided we haven't already dispatched the item.

Can I track my order?

We include a Royal Mail tracking code within our 'dispatched' email. 

How do I return an item?

Please follow the instructions on the 'returns' form that was included in your order. If you have any problems contact us. More information is on our website information page 'Returns'

My item is faulty, what do I do?

Please email or phone us with your order details and description of the fault, we'll take it from there.

When can I expect my refund?

Refunds are made promptly after we receive the goods back, within 3 working days, but usually on the same day.

Is my transaction secure?

Absolutely. Account pages and transaction pages on our site are encrypted. Payment pages are hosted by the payment provider chosen using their own secure methods. We do not store any sensitive card data on our site, nor is it available to us, and your account password is encrypted and is not accessible to us.

What information do you keep?

Your contact details and order history only.

Do you use cookies?

Yes. Our site needs to use these to work correctly. You can, however, delete these after leaving our site, but if you do your shopping basket items will not be saved.


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5 Royal Buildings Penarth CF4 3EB VAT GB467944831