FAQs

We list in UK and EU sizes depending on whatever the brand uses as it's predominant sizing method on a particular style.

Children's sizes start with the Junior range (1 to 13.5) then start again at 1 in the Senior range. The UK sizes for kids we display are shown as either Jnr (Junior) or Snr (Senior). Footwear for adults is always in the senior range and does not have (or need) the Snr suffix.

Generally starting at EU 17 (for infants) with a straight run to about 47 in the men's range. Some styles also have half sizes (e.g. denoted 40.5)

Width fittings for kids, where offered, are in the range: D, E, F, G, H, where D is narrowest, F is a standard fit and H is widest. When a width is not specified on a style the fit is generally an 'F', however styles do vary and if you are unsure please contact us for advice.

The women's widths scale is different to the kids. 'D' is standard, 'E' is wider and 'EE' is wider still. The men's widths range from 'F' (narrow), 'G' (standard) to 'H' (wide).

Visa, Mastercard, American Express, PayPal.

Yes, choose this option at the checkout stage and your order will be reserved ready for you to collect.

Royal Mail 24 Tracked is £4.99 and Royal Mail 48 Tracked is £3.99. International shipping charges are calculated at the checkout depending on destination and weight. You can use the shipping calculator on the 'cart' page to get an accurate costing before placing your order.

UK: Royal Mail 24 (1st class)tracked, Royal Mail 48 (2nd class) tracked. International: Royal Mail Airmail and onwards with your domestic postal service. Tracked and / or signed for service.

Yes within the UK this is possible if ordered before 2pm using 24 tracked, but this is not guaranteed. Note however that our last collection is on a Friday afternoon and there are no deliveries on bank holidays.

Yes, add the address to your address book, or at the checkout stage.

Yes, the countries we ship to are displayed in the Country dropdown box within address entry sections (account setup, shipping estimate on cart page, or the checkout page)

Yes, provided a signature can be collected on delivery.

Generally we ship to Europe, USA, Canada, Australia, New Zealand, China + some others. To see the full list register an account (or add an address) and see the countries dropdown list.

We use the UK Royal Mail service. International deliveries are passed on to the domestic national service at the country entry point.

No limit, but be aware that the number free returns may be restricted and that extra security checks may be required for high value orders.

You will receive an order complete email from us and a payment completed email from the payment gateway provider.

Call or email us to make changes - possible provided we haven't already dispatched the item.

We include a Royal Mail tracking code within our 'dispatched' email. 

Please follow the instructions in the 'returns' form that was included in your order. If you have any problems contact us. More information is on our website information page 'Returns'

Please email or phone us with your order details and description of the fault, we'll take it from there.

Refunds are made promptly after we receive the goods back, within 3 working days, but usually on the same day.

Absolutely. Account pages and transaction pages on our site are encrypted. Payment pages are hosted by the payment provider chosen using their own secure methods. We do not store any sensitive card data on our site, nor is it available to us, and your account password is encrypted and is not accessible to us.

Your contact details and order history only.

Yes. Our site needs to use these to work correctly. You can, however, delete these after leaving our site, but if you do your shopping basket items will not be saved.

No (for orders under AU$1000). Since we are not registered for Australian GST tax (and at present do not need to register) we do not advance-charge GST on our exports to Australia. Also, since your order is most likely to be under AU$1000 you should not be chaged tax by Australian Customs. Our CN22 declares the value of the order as part of the shipping documentation. But, in the unlikely event that you are charged import tax, it will be your responsibility to pay this and re-claim this back from the Australian Customs authority.

However, if you buy any of our goods through our eBay store, to be shipped to Australia, you will be charged 10% extra to cover the GST. This is due to recent (2018) changes in Australian law. We have no control over the eBay tax surcharge which, we understand, they are bound by law to add.

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FMCG PP Limited. Company Number 11925431. VAT 320618435 Registered Address 488 Stone Close West Drayton UB7 8JU