Refund policy
Free Returns policy
Key points:
- Returns can be made within 30 days of your order
- Free return postage within the UK - subject to 'fair use' policy
- Royal Mail FREEPOST label provided in your parcel
A Royal Mail FREEPOST label is provided to enable you to send items back to us (within the UK only) free of charge using Royal Mail's 2nd class post. The Freepost service does not cover 'recorded delivery' - this can be applied and paid for as an extra at Post Offices.
Conditions:
If you are not entirely happy with your purchase you may return the goods to us within 30 days of the order date for a refund. Please follow the instructions on the returns form provided with your order. The goods must be in their original new condition and must not have been worn (other than for the purpose of a trial fit and not worn outdoors). The goods must be returned in the original undamaged manufacturers box / packaging with all original packaging and tags enclosed. Do not mark the box or apply tape directly to it. Returned goods should be wrapped with sufficient outer packaging so as to protect the original manufactures box. If you wish to exchange the goods without incurring a delay please place a new order on-line (together with a new payment) and return the originals for a refund of the original order - this way we will be able to dispatch your replacement immediately. You will be remain responsible for the condition and security of the goods until they are received by us at our premises.
Free returns - Fair Usage Policy:
Ogam Igam covers returns postal charges on up to 3 items within a 30 day period using the FREEPOST service.
If you return more that 3 items within any 30 day period (and you use the FREEPOST service on these items) we reserve the rights to charge £4.00 per item to cover costs. This will be applied as a deduction from our order refund to you.
Procedure:
Complete the returns form that was enclosed with your order and enclose it in your package, then...
Within the UK:
For free return, locate the return FREEPOST label that was included in your order (note - If you cannot locate this please email us with your name and order number and request the Freepost details to be sent). Apply the label to the outer re-packed package (see above). Post the package at a Royal Mail Post Office, making sure you ask for a 'proof of posting' receipt.
Outside the UK:
Free returns are not provided for returns outside the UK. You will need to arrange shipment with your local postal service.
Returns address:
Ogam Igam
5 Royal Buildings
PENARTH
Vale of Glamorgan
CF64 3EB
United Kingdom