FAQs

  • Finding products
  • Sizes and Widths
  • Payments
  • Shipping
  • Orders, before and after
  • Newsletter subscribing
  • Coupons
  • Returns and Refunds
  • Security
What is the quickest way to find shoes?

If you have a good idea what you are looking for (e.g. type of footwear, size, colour…) the filter panel on the home page is the quickest way.

How do I use the filter?

Narrow your choices by entering selecting from the various dropdown choices. When you choose an option the choices in the other dropdowns will only present what's available. When choosing size enable the +/- box so that you will be presented with results containing one size above and one size below your selected size. Click on Find to see the results. Click on Reset to start afresh.

How do I use the search box?

Enter a word or words to search for. The search looks in product titles and product model numbers for matches. If more than one word is entered search looks for matches of all words. As you type results are shown immediately (up to 15), you can select from this list or press enter to see a full results page.

How do I use categories?

Use the categories to narrow your search. E.g. if you click on 'Women' in the top menus all women's footwear will be shown, but click on 'Boots' 9nder women to show only women's boots, or click on 'Ankle' under women / boots to show only women's ankle boots. Use the 'sort by' to sort the results by name (brand name first) or latest-in or price.

What types of shoe sizes are on this site?

We list in UK and EU sizes depending on whatever the brand uses as it's predominant sizing method on a particular style.

How do UK sizes work?

Children's sizes start with the Junior range (1 to 13.5) then start again at 1 in the Senior range. The UK sizes for kids we display are shown as either Jnr (Junior) or Snr (Senior). Footwear for adults is always in the senior range and does not have (or need) the Snr suffix.

How do EU sizes work?

Generally starting at EU 17 (for infants) with a straight run to about 47 in the men's range. Some styles also have half sizes (e.g. denoted 40.5)

What are the widths for kids shoes?

Width fittings for kids, where offered, are in the range: D, E, F, G, H, where D is narrowest, F is a standard fit and H is widest. When a width is not specified on a style the fit is generally an 'F', however styles do vary and if you are unsure please contact us for advice.

What are the widths for adults shoes?

The women's widths scale is different to the kids. 'D' is standard, 'E' is wider and 'EE' is wider still. The men's widths range from 'F' (narrow), 'G' (standard) to 'H' (wide).

Which payment methods can I use?

Visa, Mastercard, American Express, PayPal.

Can I pick up in store?

Yes, choose this option at the checkout stage and your order will be reserved ready for you to collect.

What are the shipping costs?

Free 1st class UK delivery for newsletter subscribers. Free UK 2nd class on orders over £35. Otherwise UK shipping starting at £3.50 depending on weight and shipping option chosen. International shipping charges are calculated at the checkout depending on destination and weight. You can use the shipping calculator on the 'cart' page to get an accurate costing before placing your order.

What are the shipping methods?

UK: 1st class, 2nd class (signed for) or Special delivery. International: Royal Mail Airmail and onwards with your domestic postal service. Tracked and / or signed for service.

Can I get it next day?

Yes within the UK, possible if ordered before 2pm. Options are 1st class (but not guaranteed) or Special Delivery. Note however that our last collection is on a Friday afternoon and there are no deliveries on bank holidays.

Can I post to an alternative address?

Yes, add the address to your address book, or at the checkout stage.

Do you ship overseas?

Yes, the countries we ship to are displayed in the Country dropdown box within address entry sections (account setup, shipping estimate on cart page, or the checkout page)

Do you ship to PO boxes?

Yes, provided a signature can be collected on delivery.

Which countries do you ship to?

Generally we ship to Europe, USA, Canada, Australia, New Zealand, China + some others. To see the full list register an account (or add an address) and see the countries dropdown list.

Which carriers do you use?

We use the UK Royal Mail service. International deliveries are passed on to the domestic national service at the country entry point.

How many pairs can I order?

No limit, but be aware that the number free returns may be restricted and that extra security checks may be required for high value orders.

How will I know that my order has completed?

You will receive an order complete email from us and a payment completed email from the payment gateway provider.

Can I cancel or change an order?

Call or email us to make changes - possible provided we haven't already dispatched the item.

Can I track my order?

We include a Royal Mail tracking code within our 'dispatched' email. (Note that this may be a 'signed for' code and as such does not provide tracking information, also some low value UK destination items may not be dispatched with a 'signed for' code).

Why should I subscribe?

Benefit from UK free 1st class delivery, a discount on your first order and discount codes sent from time to time, plus news of latest arrivals.

How do I subscribe?

Enter your name and email on the home page form. You'll need to confirm your subscription by clicking on the link in the email sent to you.

Can I un-subscribe?

Yes, any time. Click on the link unsubscribe link in any newsletter you receive from us.

How do I use a coupon?

Enter the code (case sensitive) at the 'cart' or 'checkout' page. Some codes, for newsletter subscribers only, require you to be logged-in to your account to use it (i.e. Cannot be used with 'guest' checkout)

How do I return an item?

Please follow the instructions in the 'returns' form that was included in your order. If you have any problems contact us. More information is on our website information page 'Returns'

My item is faulty, what do I do?

Please email or phone us with your order details and description of the fault, we'll take it from there.

When can I expect my refund?

Refunds are made promptly after we receive the goods back, within 3 working days, but usually on the same day.

Is my transaction secure?

Absolutely. Account pages and transaction pages on our site are encrypted. Payment pages are hosted by the payment provider chosen using their own secure methods. We do not store any sensitive card data on our site, nor is it available to us, and your account password is encrypted and is not accessible to us.

What information do you keep?

Your contact details and order history only.

Do you use cookies?

Yes. Our site needs to use these to work correctly. You can, however, delete these after leaving our site, but if you do your shopping basket items will not be saved.